At Moresco Software Services Private Limited, we prioritize the protection of your personal information above all else.

We fully recognize that your personal data belongs to you, and we are committed to storing it securely and handling it with the utmost care. Your trust means everything to us. That’s why we collect only the essential information with your consent and use it strictly for its intended purposes. We do not share your information with third parties without your knowledge.

At Moresco Software Services Private Limited, we are dedicated to safeguarding your data through strong technical security measures, effective internal management, and robust physical protections within the scope of our services. Earning and maintaining your trust is vital to us, and we will continue to do our utmost to protect your personal information.

Introduction

At Moresco Software Services Private Limited and our affiliates, we understand how important privacy is to our customers. That’s why we are committed to being transparent about how we collect, use, share, transfer, and store your information. This Privacy Policy outlines our data practices and applies to all Moresco products, websites, and online applications that refer to or link to this Privacy Policy (collectively referred to as our “Services”).

Our privacy practices, as outlined in this policy, comply with the APEC Privacy Recognition for Processors (PRP) system. This framework ensures that personal information transferred between participating APEC economies is handled with appropriate protections. You can learn more about the APEC PRP framework by visiting the official website.

While this Privacy Policy applies across all our Services, some Services may have additional privacy supplements that provide more detailed information specific to those offerings. These supplements govern your use of the relevant Services, and where necessary, we will obtain additional consent for specific types of data processing.

We encourage you to review this Privacy Policy regularly, as it may be updated from time to time. If we make significant changes, we will notify you through relevant Services. By continuing to use our Services after such updates, you agree to the revised practices. The most current version of this Privacy Policy will always be available here. Please read on to understand how we collect, use, and protect personal data — any information that can directly or indirectly identify an individual.

Duration of Processing of Personal Data

When Moresco processes and uses your personal data based on legal grounds or your consent, we retain it only for as long as necessary to fulfill the intended purposes described below — or until you object to its use or withdraw your consent. However, if required by law or regulations, Moresco may retain your personal data for a longer period in compliance with such obligations.

Personal Data We Collect:

Information You Provide Directly

Some of our Services allow you to share personal information directly with us. For example:

• Many of our Services enable users to create accounts or profiles. To set up these accounts, we may request certain personal details such as your name and email address.
• Some Services allow you to communicate with others. These communications may be transmitted and stored through our systems.
• If you upload attachments or images via the Moresco mobile app, those files are stored and linked to the relevant entity, allowing future reference through the web or mobile interface.

Information About Your Use of the Services

In addition to the information you provide directly, we may also collect data about how you interact with our Services through software on your device and other technologies. For example, we may gather usage details, interaction data, and technical logs.

• Device Information — This includes details such as your hardware model, unique device identifiers, IP address, browser type and version, referring source, website navigation patterns, operating system version, and settings of the device you use to access our Services.
• Log Information — We may collect data such as the time and duration of your use of our Services, search queries entered, and data stored in cookies placed on your device.
• Location Information — We may collect your device's GPS signal or details about nearby Wi-Fi access points, which may be transmitted to us when using location-based Services.
• Other Usage Information — This includes data about the apps you use, websites you visit, and how you engage with content delivered through our Services.

Information from Third-Party Sources

We may obtain information about you from publicly or commercially available sources, as permitted by law, and combine it with other data we already have. Additionally, when you connect our Services with third-party social networking platforms, we may receive relevant data from those services.

Other Information We Collect

We may collect additional information about you, your device, or your interactions with our Services in ways described at the time of collection or based on your consent.

While you may choose not to provide certain types of information (for example, during account registration), doing so might limit your ability to access or fully use some of our Services.

How We Use the Information We Collect

We use the information we collect for a variety of purposes related to delivering our services and operating our business effectively. These purposes include:

• Providing, improving, and enhancing our services;
• Researching, designing, and launching new features or products;
• Optimizing how content and information are displayed on our website and mobile app, based on your device and preferences;
• Sending alerts, updates, materials, or other information related to our services or content you’ve requested or subscribed to;
• Delivering our services to users globally;
• Responding to or participating in legal matters, including seeking professional legal advice;
• Communicating with you and addressing your questions or service requests;
• Handling other purposes that are directly related or incidental to the above activities.

We may also use your personal data for direct marketing purposes (such as promoting or advertising products and services by sending you relevant content). Your explicit consent is required for this, and you have the right to opt out at any time.

• The personal data used for direct marketing includes information you provide to us or that we collect from your interactions with our Services.
• The types of products or services we may promote include marketing services, workshops, training courses, and marketing software.
• Marketing communications may be delivered via email, in-app messages, phone calls, Facebook Ads, or Google Ads.
• You may opt out of receiving marketing communications at any time by emailing us at contact@Moresco.it.com. Once we receive your request, we will stop sending marketing messages at no cost to you.

Recording of Calls and Chats for Quality Improvement

For quality assurance purposes, Moresco may record phone calls or chat sessions — but only after informing you at the beginning of the interaction and before recording begins. These recordings help us improve the quality of our services.

Staying Informed and Requesting Feedback

As part of our ongoing relationship with you, and where permitted by local laws, Moresco may keep you informed about similar products or services (including webinars, seminars, and events) that are relevant to those you’ve previously used or purchased from us. Additionally, if you have attended an Moresco event or used our products or services, we may contact you for feedback to help us improve.

To Whom We Disclose Your Information

We do not share your information with third parties for their independent marketing or business purposes without your explicit consent. However, we may disclose your data to the following entities:

Affiliates: Your information may be shared across Moresco group companies.

Service Providers: We may share your data with trusted third-party vendors who perform services on our behalf. These providers are contractually bound to use your data solely for the services they provide for us.

Data Retention

We take all reasonable steps to ensure your personal information is retained only as long as necessary to fulfill the purposes it was collected for, or as required by applicable laws or contractual obligations.

You may object to the processing of your personal data at any time on legitimate grounds, unless otherwise permitted by applicable law. If you believe your privacy rights under applicable data protection laws have been violated, please contact us at contact@Moresco.it.com.

Data Protection

We follow internationally recognized standards, including ISO 27001:2013, and have implemented comprehensive security practices—covering strategic, operational, managerial, technical, and physical safeguards—to protect your personal information from unauthorized access or misuse.

These measures include ensuring that personal data is only accessible to authorized employees or partners on a strictly need-to-know basis. Our websites, applications, and portals incorporate industry-standard security precautions to prevent the loss, misuse, or alteration of data under our control.

When you access or update your account information, we use secure systems to protect the data in transit. We also apply encryption and other security controls to safeguard personal information during transmission.

Most of your data is stored electronically, although some information may also be stored in physical form. We may engage third-party vendors to collect, store, or process your data, but only in full compliance with applicable laws. These partners are required to uphold reasonable security standards to ensure your data is protected.

While we take every reasonable measure to secure our digital platforms—including internal applications—we cannot be held responsible for breaches or disclosures resulting from factors beyond our control, such as hacking, cyberattacks, social engineering, or force majeure events including natural disasters, civil unrest, or government actions.

Data Assure and Disclosure to Third Parties

Moresco does not disclose your personal data to third parties except in the following circumstances:

• When explicitly requested or authorized by you (or your account administrator);
• When necessary to process transactions and provide the requested services;
• When legally required by applicable law, regulation, law enforcement, or governmental authorities;
• When necessary to establish, exercise, or defend our legal rights;
• When the third party acts as our agent or subcontractor to perform services or ensure legal compliance on our behalf.

Moresco does not sell, rent, or share your personally identifiable information for independent use by third parties. Any sharing of user data will be strictly in accordance with this privacy policy.

Tracking Technologies, Including Cookies

We automatically collect certain information and store it in log files, including IP addresses, browser type, ISP, referring/exit pages, operating system, and date/time stamps. Moresco uses cookies or similar technologies only where necessary for security, analytics, and service functionality. We do not use third-party advertising or tracking cookies within our solutions.

Links to Other Websites

Our website or application may include references or links to third-party websites. These sites are governed by their own privacy policies, which may differ from ours. Once you navigate away from our servers (as indicated by the URL in your browser), any data you share is subject to the privacy practices of the respective third-party. If their privacy policy is not accessible via their homepage, we encourage you to contact the third-party directly. You are responsible for reviewing and consenting to any such third-party policies before requesting that Moresco share your data.

Access, Correction, and Deletion

We are committed to maintaining accurate and up-to-date information. It is your responsibility to ensure the information you provide is correct and current, and that you have the right and consent to share such data.

Subject to technical feasibility, we will provide you with access to your personal data upon request, after appropriate verification. You may request access, updates, corrections, or deletion of your data by contacting us using the contact details provided below.

Please note that deleting certain information or withdrawing consent may result in termination of your registration or access to our services. We may not be able to fulfill your request in cases where:

• Legal retention requirements apply;
• The request lacks supporting documentation;
• It affects backups or archived copies;
• It poses technical limitations or risks the privacy of other users.

Contact

DETAILS FOR CONTACTING Moresco

Email:  contact@Moresco.it.com